PRIVACY PRINCIPLES FOR INDIVIDUALS
Protecting your privacy is important to First Fidelity Bank and our employees. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all First Fidelity Bank employees for collection, use, retention and security of nonpublic personal information.
What
Information We Collect
We may collect "nonpublic personal information" about you from the following
sources:
· Information we receive from you on applications or other loan and account
forms;
· Information about your transactions with us or others;
· Information about your transactions with nonaffiliated third parties; and
· Information we receive from a consumer reporting agency, such as credit bureaus.
"Nonpublic personal information" is nonpublic information about you that we
obtain in connection with providing a financial product or service to you. For
example, nonpublic personal information includes information regarding your
account balance, payment history, and overdraft history.
What
Information We Disclose
We are permitted under law to disclose nonpublic information about you to other
third parties in certain circumstances. For example, we may disclose nonpublic
information about you to third parties to assist us in servicing your loan or
account with us, to government entities in response to subpoenas, and to credit
bureaus. We do not disclose any nonpublic personal information about you to
anyone, except as permitted by law.
If you decide to close your account(s) or become an inactive customer, we will
continue to adhere to the privacy policies and practices described in this notice.
Our
Security Procedures
We also take steps to safeguard customer information. We restrict access to
your personal and account information to those employees who need to know that
information to provide products or services to you. Employees who violate these
standards will be subject to disciplinary measures. We maintain physical, electronic,
and procedural safeguards that comply with federal standards to guard your nonpublic
personal information.
Maintaining accurate information
We continually strive to maintain complete and accurate information about you
and your accounts. If you ever believe that our records contain inaccurate or
incomplete information about you, please let us know immediately. We'll correct
any inaccuracies as quickly as possible.
Consumer reporting agencies
If you believe we have reported inaccurate information about your account to
any consumer reporting agency, please let us know in writing. Be sure to include
your complete name, current address, social security number, telephone number,
account number, type of account, specific item of dispute and the reason you
believe the information is wrong. Send your notice to: First Fidelity Bank,
P.O. Box 376, Burke, South Dakota 57523. We'll investigate your concern and
correct any inaccuracies we find. We'll confirm any actions we take with you.
Internet Privacy
Browsing our Site
When you visit our website to view any pages, read product information, or use
our online calculators and tools, you do so without telling us who you are and
without revealing any personal information. While we do not collect identifying
information about visitors to our site, we do use standard software to collect
information for the strict purpose of tracking activity on our site. This allows
us to better understand how many people use our site and which pages and features
are most popular. To evaluate the usefulness of our site, we may gather and
analyze data regarding usage such as:
· The name of your Internet Service Provider,
· The website that referred you to us (if any),
· The date and time the pages were accessed, and
· The page or pages you requested.
About
"cookies"
To provide better service and a more effective web site, we use "cookies" as
part of our interaction with your browser. A "cookie" is a small text file placed
on your hard drive by our web page server. We do not use cookies to get data
from your hard drive or to get your email address or personal identifying information.
Cookies are commonly used on web sites and do not harm your system. By configuring
your preferences or options in your browser, you determine if and how a cookie
will be accepted. We use cookies to determine if you have previously visited
our web site and for a number of administrative purpose.
How We Handle E-Mail
When you send us an e-mail to comment on something or to ask a question, we
will use your e-mail address to reply to you and for a limited time we will
store your e-mail address, your message and our response for quality assurance.
We may also do this to meet legal and regulatory requirements. If we collect
your e-mail address in this manner, we won't use it to let you know about First
Fidelity Bank products and services unless you have given us permission.
This information is not given or sold to any other organization.
E-Mail Security
Regular non-encrypted Internet e-mail is not secure. In the instances where
First Fidelity Bank Internet e-mail addresses are provided, these are provided
for information inquiries of a non-sensitive and non-confidential nature. E-mail
you send us may not be secure unless we advise you that it is secure prior to
transmitting your message. Therefore, we recommend that you not send us confidential
information such as social security or account numbers via unsecured email.
You may also contact us by phone, U.S. mail or by visiting your nearest banking
center.
On-Line Banking Security
When you bank online with us, we, along with the outside companies we work with
to bring these services to you, have access to your information. Information
is retained on our system or the system of the appropriate outside company,
depending on what is required in order to serve you.
We use state-of-the-art Internet technology, supported by the outside companies
we work with, to make online banking secure and to protect your personal information.
We also require an I.D. and password or PIN to access your accounts. If you
do not provide this information, we cannot establish an online banking service
for you.
You can also help safeguard your personal information by taking a few simple
precautions. Protect your account, PIN, and customer access numbers. Do not
share your I.D. or password with anyone, change your password regularly, and
remember to sign off. Never disclose confidential information to unknown callers.
When banking on the Internet, be sure to use a secure browser and current virus
detection software, and never open e-mail from unknown sources.
Protecting your privacy online
Whenever we ask for personal information on our web site, we use Secure Socket
Layer (SSL technology) for transferring data. This technology encrypts - or
scrambles - your account information so it's virtually impossible to read by
anyone other than First Fidelity Bank.
Secure Socket Layer (SSL) technology secretly encodes information that is being
sent over the Internet between your computer and First Fidelity Bank, helping
to ensure that the information remains confidential.
The use of SSL requires that you have an SSL compatible browser. While older
browser versions may support SSL sessions, we strongly recommends the following
browsers.
· Windows and Unix operating systems: Netscape Navigator 4.08 of later, Netscape
Communicator 4.7 or later and Microsoft Internet Explorer 4.01 or later.
· Macintosh: Netscape Navigator 4.08 or later, Netscape Communicator 4.7 or
later and Microsoft Internet Explorer 4.5 or later.
You can download the latest version from either of the links below.
http://www.microsoft.com/ie/download/
http://home.netscape.com/download/index.html
Protecting Your Children
Our website is not targeted or marketed to children under the age of thirteen.
We respect the privacy of your children, and we comply with the practices established
under the Children's Online Privacy Protection Act. We do not knowingly collect
or retain personally identifiable information from consumers under the age of
thirteen.
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