Email Fraud

Avoid Email Fraud

Fraudulent websites often look like those of a legitimate trusted company, but are actually set up in an attempt to steal your personal information. A common technique to lure customers to a fraudulent site is through “spam” email.

With a few simple steps, you can help protect your First Fidelity Bank accounts and personal information from fraudulent activity:

  1. If you don’t recognize the sender delete any email without opening it.
  2. Be suspicious of any email that asks for personal information, requests your authentication, or indicates a problem with your First Fidelity Bank accounts. If you receive an email like this, do not reply by email. Instead, contact your First Fidelity Banker to verify the legitimacy of the email. First Fidelity Bank does not request personal information from customers via email or pop-up windows.
  3. First Fidelity Bank does not send email attachments, therefore, if you receive an email with an attachment that appears to be from First Fidelity Bank it is not actually from the Bank. Do not open the attachment.
  4. Only provide your personal information if you initiated the sign-on process to your account at
  5. Use virus protection software and keep the virus signatures current.
  6. Keep your computer operating system and web browser up-to-date.